Open position at EXPANDO
Customer Success Specialist – Helping E-Commerce Businesses Grow 🚀
- Work schedule
- Full-time
- Address
- Havlíčkova 1680/13, Nové Město, 110 00 Praha-Praha 1, Česko
Are you passionate about e-commerce and customer experience? Do you thrive on finding solutions, communicating with clients, and helping businesses succeed? If so, we’d love to meet you! At Expando, we help e-shops expand to global marketplaces, and we believe that a satisfied customer is a successful customer.
We’re looking for a Customer Success Specialist to support our clients, ensure smooth operations, and improve their marketplace experience. If you enjoy dynamic work, innovation, and making a real impact, this role is for you!
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This is often called "customer care". Not here. It's different here.
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We don’t sit in a call center, and we don’t do endless phone calls – instead, we work smart with our eDesk ticketing system. Your role is to be a connector: between clients and our internal team of Amazon specialists. You’ll help translate customer requests into internal action, always with the goal of making things smoother, smarter, and more scalable.
You will be one of the most important parts of EXPANDO, because you will be the key to our success!
Your Responsibilities:
Support customers primarily through ticketing (we use eDesk – experience with any ticketing system is a plus)
- Be a connector between our team and the customer – no silos, full transparency
- Help our clients succeed on Amazon and other international marketplaces
- Gather and analyse customer feedback and suggest improvements
- Work closely with our CS Team Leader – take initiative and grow with us
Your story:
English at a solid communicative level (B2+) – other languages are a bonus
- Ability to prioritise and handle many small tasks at once
- Curiosity and proactivity – you're not afraid to ask questions and propose changes
- A team mindset – you care about making your team and your customers succeed
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What do we offer:
💡 Meaningful work where you see real impact.
🌍 Flexible work arrangements – hybrid, home office, or full remote.
📚 Mentoring and support from experienced colleagues.
💰 Competitive salary.
📍 Modern office in the heart of Prague.
🏋️ Multisport card, company events
This opportunity is also suitable for newcomers and complete laymen. Our Customer Success team is ready to teach the newcomer everything they need to enter the world of customer support efficiently and without worry.
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We are looking for a person who will want to take the day-to-day work of the Customer Success department further. A person who wants to make an impact!
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